Refund & Cancellation Policy
1. 30-Day Money-Back Guarantee
We offer a full refund on all PC Brain license purchases within 30 days of your purchase date, no questions asked.
To request a refund:
1. Email melo@pcbrain.ai with your order confirmation or the email address used at purchase.
2. Subject line: “Refund Request”.
3. We will process your refund within 5 business days.
4. Refunds are returned to the original payment method.
You do not need to explain why. You do not need to jump through hoops. If you’re within 30 days, you get your money back. Full stop.
2. After 30 Days
We are unable to offer refunds after the 30-day window has closed. If you are experiencing a technical issue, please contact us at melo@pcbrain.ai and we will do everything we can to resolve it.
3. Exceptions — Always Refunded
Regardless of the 30-day window, we will always issue a refund if:
- Your license key failed to activate and we were unable to resolve it within 72 hours.
- You were charged in error (duplicate charge, wrong amount, etc.).
- The Software was materially misrepresented at the time of purchase.
4. Early Access Licenses
Early Access licenses are subject to the same 30-day refund policy. Early Access pricing reflects the stage of the product — you are getting the full software at a discount in exchange for being an early adopter. Refunds are still honored within 30 days.
5. What Happens to Your License After a Refund
When a refund is processed, your license key is revoked on our side within 1 business day, so it can no longer be used to activate the Software on a new machine. PC Brain runs entirely on your computer and does not phone home to re-validate an install that is already running, so an already-installed copy is not disabled remotely. After a refund, please stop using and uninstall the Software — continued use after a refund is not licensed.
6. Cancellation
PC Brain is currently sold as a one-time license — there is no recurring subscription to cancel. If a subscription model is introduced in a future version, this policy will be updated with clear cancellation terms at least 30 days before any recurring billing begins.
7. Chargebacks
We ask that you contact us at melo@pcbrain.ai before filing a chargeback with your bank or payment provider. We will resolve legitimate issues faster than the chargeback process, and filing a chargeback on a transaction we would have refunded voluntarily may result in your license key being permanently revoked.
8. Contact
For any refund or billing question:
PC BRAIN LLC
We typically respond within 24 hours.